WHEN WILL MY ORDER SHIP?
Orders are usually processed and shipped within 7-10 days of purchase as most of our products are handmade with care. When your order ships you can request your tracking number via email: firstname.lastname@example.org
Please see 'shipping' here: https://Epic-Imprint.com/pages/shipping
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our order lookup page to track the status and location of your order.
MY CARD IS DECLINED! :( WHY IS THIS SO?
Please contact customer support if you are facing issues with checkout.
To have your purchase approved, just make a 1 min call to your local bank to have them allow overseas transactions and your order is all set to be made and ship to you! (:
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order ONLY within 24 hours of purchase.
Our return policy lasts 7 days from the date you receive the product ( IE sign over from your local postal service) .If 7 days have gone by since, unfortunately we can’t offer you a refund or exchange.
To be eligible for Returns/Resend/Refund, product must be from one of the following:
-Fault on arrival (wrong size,wrong design, wrong item)
-Not as described as on product page
If the fault is on us, we'll of course pay for return shipping :) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We will only accept returns which has been acknowledged by our CS staff. please contact them via our contact us form , email or give us a call.
DO YOU HAVE A PRICE MATCH POLICY?
Yes we sure do. We believe in offering authentic, quality merchandise to our customers. Click HERE to find out more about our Price Match Policy!
DO YOU OFFER WHOLESALE PRICING?
For Wholesale inquiries contact us via our store contact form~!
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries contact us via our store contact form~!
WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USP/USPS.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No there are no additional duties.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Amex & Paypal.
DIY : HOW TO WRAP A CANVAS
I'VE JUST BOUGHT THE CANVAS OPTION.
HOW DO I WRAP MY CANVAS PRINT AROUND A FRAME?
NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.